Blank Park Zoo is an equal opportunity employer and give employment and promotional consideration without regard to race, color, sex, religion, age, disability, disabled veterans, veterans of the Vietnam era, and any other protected class as required by local, state, or federal law.

Position Purpose

The Development Coordinator is responsible for maintaining accurate records of donors and members, quality controlling all donations, assisting with processing development related transactions, assisting other team members with other development related tasks, and contributing to the overall success and effectiveness of the membership and fundraising team.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Maintains accurate contact information in member and donor databases including removal of duplicate records.
Review donations for quality assurance and make corrections as necessary
Responsible for pulling strategic reports on membership and/or fundraising data based on criteria provided by the manager.
Provides customer service via answering emails and the phone line.
Assists customers with point-of-sale transactions for memberships and donations.
Responsible for sending out tax receipts and other documentation for donations in a timely fashion.
Responsible for assisting with prep and all elements pertaining to silent auctions.
Available to fill in shifts at membership desk.
Assists Community Presence Coordinator with Behind the Scenes tours and offsite events.
Other duties as assigned relating to the overall success of the Development department.

Competencies

Resourceful – Understanding of or can research all applicable topics as they relate to fundraising, membership, operations of an attraction and customer service.
Flexible – Ability to handle a flexible workload with a variety of assignments while also maintain composure in an environment that can be stressful.
Independent – Must be able to operate independently, exercise initiative and demonstrate capacity for detail and follow-up.
Positive – Must be a positive, effective team member and be able to establish professional working relationships.
Communicator – Communicates clearly, both verbal and written. Effective listening skills.
Critical Thinker – Ability to make decisions while under pressure or solve complex problems that arise daily.
Innovative – Ability to propose solutions to areas of concern as related to fundraising and membership.
Efficient – Ability to complete task in a thorough but quick manner.
Customer-oriented – Always exercises professional customer service skills. Interacts with many different types of people and situations.
Team Player – Collaborates with area supervisor and team to achieve common development goals.

Supervisory/Management Responsibilities

None

Work Environment

While performing the duties of the job, the incumbent is regularly required to sit and work at a desk for extended periods of time, stand, walk, and utilize manual dexterity to use computer mouse and keyboard and other office equipment.

Requirements

Physical Requirements

The physical requirements described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions.

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like.

☒ Never          ☐ Occasionally         ☐ Constantly

Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
☒ Never          ☐ Occasionally         ☐ Constantly

Remaining in a stationary position, often standing or sitting for prolonged periods.
☐ Never          ☐ Occasionally         ☒ Constantly

Moving about to accomplish tasks or moving from one worksite to another.
☐ Never          ☒ Occasionally         ☐ Constantly

Adjusting or moving objects up to 10 pounds in all directions.
☐ Never          ☒ Occasionally          ☐ Constantly

Communicating with others to exchange information.
☐ Never          ☐ Occasionally       ☒ Constantly

Repeating motions that may include the wrists, hands and/or fingers.
☐ Never          ☐ Occasionally          ☒ Constantly

Operating machinery and/or power tools.
☒ Never         ☐ Occasionally          ☐ Constantly

Operating motor vehicles or heavy equipment.
☒ Never         ☐ Occasionally          ☐ Constantly

Assessing the accuracy, neatness and thoroughness of the work assigned.
☐ Never      ☐ Occasionally          ☒ Constantly

Driving.
☒ Never ☐ Occasionally ☐ Constantly

Stooping, kneeling, crouching, or crawling –
☒ Never ☐ Occasionally ☐ Constantly

Reaching with hands and arms.

☒ Never ☐ Occasionally ☐ Constantly

Tasting or smelling.

☒ Never ☐ Occasionally ☐ Constantly

Vision

☒ Close vision; ☐Distant vision; ☐ Color vision; ☐ Peripheral vision; ☐Depth perception; ☒ Ability to adjust focus

Lifting Requirement.
☒ > than 50 pounds ☐ Up to 50 pounds ☐ Up to 40 pounds ☐ Up to 25 pounds ☐ Up to 10 pounds

Required education and experience

Intermediate word processing skills.
Working knowledge of Microsoft Office, specifically Word and Excel required.
Customer service experience preferred.
Computer database experience.

Additional eligibility requirements

Must be able to maintain work hours that will serve the needs of the Blank Park Zoo.
Must be able to maintain calm and act professionally in all situations such as emergencies and guest interactions.

Licenses/Certifications

First Aid/CPR Training or ability to obtain.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Affirmative Action/EEO statement

Blank Park Zoo is an equal opportunity employer and give employment and promotional consideration without regard to race, color, sex, religion, age, disability, disabled veterans, veterans of the Vietnam era, and any other protected class as required by local, state, or federal law. We seek applicants for employment who are dedicated, hardworking and seek fulfilling employment. In return Blank Park Zoo offers competitive income, benefits, and an excellent working environment.